Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Clearance items

Only regular priced items may be returned, unfortunately clearance items cannot be returned.

Personal Protective Equipment

Due to the nature of Personal Protective Equipment (PPE), PPE items cannot be returned, and are sold “as is”, without warranty or claim(s).

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 403-501 Alliance Avenue, York, ON M6N 2J1. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a $5 restocking fee.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@healthful-plus.com

This document was last updated on December 10, 2020

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